Frequently asked
Questions, answered.
Rentals
Can I book a stay instantly?+
Yes. Pick your dates and guests, complete payment, and your reservation is confirmed immediately.
How do I cancel a booking?+
Email payment@traproperties.com with your reservation details and we'll help with cancellations and any applicable refunds.
How can I contact you?+
Email info@traproperties.com or use the contact form. We aim to respond within 24 hours.
Do you offer pick-up and drop-off?+
We don't offer transportation services. Guests arrange their own travel to and from the property.
Payments
What payment methods do you accept?+
All major credit and debit cards — Visa, Mastercard, American Express, and Discover. All transactions are encrypted at checkout.
When am I charged for my booking?+
Payment is collected in full at the time of booking to confirm your reservation. A receipt is emailed once your payment is processed. Questions about a charge? Email payment@traproperties.com.
Is there a security deposit?+
A refundable security deposit may be required depending on the property and length of stay. Returned within 7 business days after checkout, provided the property is left in its original condition.
What is your cancellation policy?+
Cancellations 14+ days before check-in receive a full refund. 7–13 days, a 50% refund. Within 7 days, non-refundable.